FAQ
FAQ
Purchased
On our site or in authorized stores.
You can easily consult the map with the points of sale that serve our products (including gluten-free) by clicking here.
You will find our line of 1kg flours and our yeast.
Purchases at our store are available. Remember that you can easily buy at our site or in one of the distributors that serve our products.
Orders
The minimum order is 19 euros including shipping.
We accept payments by Paypal, card (Stripe) or online bank transfer.
We accept payments by bank transfer using the SOFORT service (online transfer). If you want to know more, contact us privately on whatsapp or by email.
You can enter the coupon code and use your discount when you are in the cart section.
You will find a special box where you can enter the coupon.
Then you will have to click on “Apply promotional code” and update the cart.
In the event that you need to change your order due to errors or second thoughts, you must contact us in a timely manner to seek a resolution.
From the moment the order is sent we cannot guarantee that the modification will be successful, even if we will find the best solution for the user / customer.
It will also be possible to request a refund if the order has not yet been shipped.
Shippings
The average delivery time for an order is between 3 and 4 working days.
You will receive the tracking code from the shipper a few hours later or the day after receiving our email in which we inform you that the order has been shipped.
You can enter the times and days in which you prefer the order to be delivered to you.
It is possible to do this by writing in the “NOTES” box when entering the shipping data.
Account
In the “my account” section you can see all your past orders and change your shipping or billing address at any time.
If you have forgotten your password when you are accessing the site, you can click on recover password.
You will then receive an email at the address with which you created the account. At that point, just follow the instructions to reset a new password.
If you have any further problems, please contact us by email and we will try to solve the problem as soon as possible.
Returns
It is possible to request a return or refund if at the delivery of the order there are products that are not up to standard or different from those requested.